About the Project
Our client, a Europe-based e-commerce company, required the development of a chatbot to handle customer queries on their e-commerce store. Their objective was to bridge the gap of personalization that their customers faced in online shopping.
Technology
- Dialogflow
- Node.JS
- Wit.ai
« With the AI-powered chatbot, we helped the client cultivate a personalized online shopping experience and elevate their customer service level. »
Requirements
- Build an automated personal assistant or a chatbot for e-commerce store
- Provide 24x7 customer support
- Improve online shopping experience
Challenges
- Customizing the chatbot based on the client’s requirements
- Integrating Natural Language Processing (NLP) into the chatbot
- Achieving coherence
Features
- Design and development of an Artificial Intelligence based chatbot
- Social media integration
- Implementation of multilingual feature
- Model assessment
- GDPR compliance
